Repair & After-Sales Support

Warranty Repair & Replacement

We stand behind the instruments we supply. Surgical-Direct offers limited warranty repair or replacement for products purchased through us, assessed on a case-by-case basis. Sale and clearance-marked items are exempt from warranty repair and replacement. Full terms are set out in our Terms & Conditions.

How to Request Repair or Replacement Support

If an instrument you purchased from us develops a fault covered under warranty, contact our institutional support team with your order reference and a description of the issue, and we will review the request and confirm next steps.

• Email us at bryantent.business@gmail.com with your order number and a description of the issue
• Where helpful, include photos of the affected instrument
• For urgent cases, message us directly on WhatsApp

Reordering or Resupplying an Existing Set

Departments and institutions that need to reorder a previously supplied instrument or set configuration can request a new quotation referencing their original order, so we can match the same pattern, grade and finish.

Frequently Asked Questions

Are sale or clearance items covered? No — sale and clearance-marked items are exempt from warranty repair and replacement.

What information should I include? Your order number, a description of the fault, and photos where possible.

Can I get a replacement instead of a repair? Depending on the case, we may offer repair or replacement — this is assessed individually once we review your request.

Browse related: Contact Us, About Us, or visit our Knowledge Centre for procurement and sterilization guidance.