Terms & Conditions

Terms and Conditions
1. Applies To All Our Sold Products
The contract between us;
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by Surgical Direct, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

This includes but not limited to;

1.1 Us assuring you that items purchased by you are as shown and described on the website

1.2 You accept that we offer limited warranty repair (or replacement) for our products which is dealt with on a case by case basis and that all sale/clearance marked items are exempt from warranty repair and replacement

1.3 Us assuring you that items purchased by you are promptly shipped within time-frame advised in the order acceptance email sent to you within 72 hours of time of purchase

2. Our right to refuse your order

2.1 We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if:

2.1.1 We have insufficient stock to deliver the goods you have ordered

2.1.2 We do not deliver to your location

2.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers

2.1.4 You have made an item(s) modification request or given delivery instructions at checkout that we are unable to follow though with

2.2 If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

3. Price

3.1 The prices payable for goods that you order are as set out in our website

3.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website

3.3 All orders are processed in GBP/USD or EURO (as chosen by you) and are fixed as prices displayed at time of order

4. Right for you to cancel your contract

4.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you ordered the goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. 

4.2 To cancel your contract you must notify us by email to '[email protected]'

4.3 If you have received the goods before you cancel your contract then you must send the goods back at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at your own cost and risk as soon as possible. Procedure for sending back goods will be outlined by the RMA (Returns Merchandise Authorisation) that will be sent to you in the form of a PDF document, once you have contacted us to cancel your contract or request a refund or exchange.

4.4 Once you have notified us that you are cancelling your contract subject to , any sum debited to us from your order will be returned/reversed back to your account in the same method payment was made

4.5 If your item has already been dispatched, the shipping charge incurred by us will be deducted from your refund. Furthermore if the cancellation is for a customised/  modified item, the cost of the customisation will be deducted from the total refund

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